Shipping policy

Shipping Policy

Welcome to Ovi.
We pack all orders with care from our warehouse in Sydney, Australia. This page outlines how our shipping process works.

1. Order Processing Times

We pack and prepare all orders in-house.

Standard processing time: up to 3 business days
During busy periods (such as Christmas or high-volume restocks), processing may take slightly longer
Orders placed on weekends or public holidays will be handled the next business day

You will receive an order confirmation email when you purchase, and a separate email once your order has been shipped.

2. Shipping Information (Australia Only)

We currently ship within Australia only.

Shipping cost: automatically calculated at checkout based on your location
Estimated delivery time after shipment: 2 to 7 business days
Delivery times are estimates and can vary due to courier delays, weather, weekends, and public holidays

3. Order Tracking

All orders come with tracking.

Once your parcel has shipped, you will receive an email containing your tracking number and link.
Tracking updates may take up to 24 hours to appear after dispatch.

If you do not see the email, please check your junk or promotions folder.

4. Pre Order Items

Some products may occasionally be offered on pre order.

If your order includes a pre order item, the entire order will be shipped when the pre order item is ready
Estimated dispatch dates will be listed on the product page
Pre order dates may adjust slightly due to supplier or courier delays

If you need in-stock items shipped separately, email us at info@ovigummies.com before placing your order.

5. Incorrect Address or Missed Delivery

Please carefully check your delivery details at checkout.

If you entered the wrong address:

Email us immediately at info@ovigummies.com
If the order has not shipped yet, we can update it
If it has already shipped, we may not be able to make changes

If a parcel is returned to us due to an incorrect address or failure to collect:

We can resend the parcel once a new shipping fee is paid, or
Refund the order minus the original shipping cost

6. Lost or Delayed Parcels

If your tracking shows:

Delivered, but you cannot find the parcel
Delayed or stuck in transit for an unusual amount of time

Please:

Check with household members, neighbours, building reception or mail rooms
Contact the courier directly using your tracking number
If still unresolved, email info@ovigummies.com with your name, order number and tracking details

We will assist by lodging an investigation with the carrier. Refunds or replacements are handled case-by-case based on courier findings.